SMILEOSOPHY

              “Sold” On Service, Smileosophy!

Exceptional service: everyone talks about it. Unfortunately, we’ve found that very few people actually deliver. Mediocre customer care is the norm in our society; amazingly, you can give second-rate service and still remain competitive.

Since every form of communication is marketing, poor service tells patients that they’re not important. Imagine! What if you took care of your patients in a way that had them become evangelists for your practice? What if you could leverage your relationships in an even more meaningful way, by giving exceptional treatment?   

How do you create an environment of exceptional service in the dental office?  Dental Genius™ Smileosophy!  Penny and Angie will teach you how to implement the S.M.I.L.E. philosophy (or Smileosophy) into the day to day operations of your practice.

Say their name.  Call your patients by name.
Make it fun to come to your practice.
I am in charge of my attitude.
Listen to your patients.
Exceed your patients’ expectations with excellent service. 

Sold on Service uncovers the top 5 ways to increase the level of awareness
regarding service in your practice.

We’ll discuss:

• How to redirect poor service attitudes and improve communication

• Learn to create “Conditions of Satisfaction” with your team regarding patient contact, your facility and team member behavior      

• Discover the secrets of incredible service over the telephone…and how to deliver exceptional communication over the phone

• How to raise your standards (painlessly) in the office, and get your team to raise theirs as well

• And much more!