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Have you ever wondered how your practice sounds to a new patient, mother of small
children or time-pressed professional?
When someone calls your office, what is
their first impression? As an
insider, it may be difficult to be objective.
With Mystery Shop
DDS, an exclusive service from Dental
Genius, you can know for certain whether
your office is promoting the best
customer service – and the best image –
possible.
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Our professional mystery
shoppers will make two separate phone calls
to your office. Our shoppers will request
more information about your practice,
inquire about your services as a patient new
to the area, raise concerns about pediatric
dental care or present a particular dental
problem.
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Each call will be tailored to your specific needs and concerns.
During the phone call, your office staff
will be rated on a wide range of criteria,
including: friendliness, professionalism,
courtesy, helpfulness, and overall verbal
skills. Anything out of the ordinary, such
as long pauses or being placed on hold, will
also be noted.
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The most valuable and unique part of this service –
you’ll receive a digital recording of the
entire call! Utilizing our
state-of-the-art technology, we digitally
record the mystery shop, sending it to you
as a .wav file via your e-mail.
Finally, you can know with certainty how
your front office represents your practice –
and make the changes necessary to ensure
that your customer service sparkles.
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To get started,
simply
click here
to download the
order form and fax it to 800-439-8914. We’ll
conduct the phone calls at a time chosen by you.
When we’ve completed the mystery shops, we’ll
notify you via e-mail. Within two working days,
you will receive the digital audio files and
written report cards.
It’s that easy to polish your customer service and professional image –
with Mystery Shop DDS from Dental Genius.
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